Frequently asked questions

On this page we have thought of all the questions that may come to mind before departure.

Tutti i preventivi non comprendono la tassa di soggiorno, che ammonta a 2,5 € al giorno a persona maggiore di 14 anni, applicata fino ad un massimo di 7 pernottamenti consecutivi.
Payment of the tourist tax must be made in cash.
This is a situation we hope will not happen, because we look forward to welcoming you to Hotel Jumbo!
However, we would like to explain our internal rules that apply in the event of a cancellation request:
- per disdette pervenute almeno un mese prima dell'arrivo, la caparra confirmatoria verrà restituita;
- per disdette pervenute da un mese a dieci giorni prima dell'arrivo, la caparra potrà essere utilizzata per un altro soggiorno entro la stagione in corso;
- per disdette pervenute da dieci ad un giorno prima dell'arrivo, la caparra verrà trattenuta;
- in caso di early departure, la penale applicata sarà da valutare di caso in caso a seconda del numero di notti di partenza anticipata. In alcuni casi, verrà applicato il costo del solo pernottamento, fino ad un massimo di 3, come da normativa vigente. In altri casi, verrà applicato il costo totale del soggiorno, essendo un prezzo a pacchetto e non scorporabile. Le partenze anticipate sono da considerarsi come disdette last minute, pertanto non coperte dalle politiche di cancellazione.
For both lunch and dinner we offer a wide choice of starters, first and second courses based on meat, fish and vegetables, as well as fresh fruit, sorbet, ice cream and homemade desserts at the end of each meal.

We also organise 3 theme evenings every week:
Romagnola evening, with typical local dishes;
Fisherman's Evening, with fish dishes;
Evening in White, where we require clothing total-white, with a group photo at the end of the evening.
The restaurant opens daily from 12.15 p.m. until 2 p.m. and in the evening from 19:15 to 21:00.

To ensure optimum service for all, access to the restaurant will be divided into two time slots. We will ask you to indicate your preference when booking, we will take it into consideration but reserve the right to change it according to availability.
The chosen time slot (first or second) will apply to all three main meals. It is not possible to alternate between the different time slots. (e.g. it is not allowed to have breakfast and lunch in the first band and dinner in the second band).

First bracket

➡️ breakfast: entrance time 7:30 - 8:45 a.m. (last time to leave the hall);
➡️ lunch: entrance time 12:15 - 13:15 (last time to leave the hall);
➡️ dinner: entrance time 19:15 - 20:15 (last time to leave the hall);

Second bracket ⏰
➡️ breakfast: entrance after 9:00 a.m., hall door closing 10:00 a.m., buffet closing 10:15 a.m;
➡️ lunch: entrance after 1.30 p.m., hall door closing time 2 p.m., buffet closing time 2.30 p.m;
➡️ dinner: entrance after 20:30, hall door closing time 21:00, buffet closing time 21:30.
Please note that the same choice and quality of meals will be guaranteed at all times.

N.B. In caso di mancata scelta della fascia oraria, vi verrà assegnata una fascia oraria in base alla disponibilità di tavoli in sala ristorante al momento del vostro arrivo.

General information ⏰
Please note that full board starts with the lunch on the day of arrival and ends with the breakfast on the day of departure; meals not taken (including lunch on the first day in the case of afternoon arrivals) cannot be recuperated and will not be deducted from the final bill.
Anyone wishing to have lunch on the day of departure must notify the Management at least 24 hours in advance and the service will be subject to availability.

The cost will be 25€ for each adult, 20€ for ages 5 to 15, and 15€ for children aged 2 to 4.
Healthy, good, wholesome and appetising are just some of the features of the meals designed for children at the Hotel Jumbo.

For the youngest children, we prepare vegetable soups, salt-free vegetable broth and pasta every day;
For older children, we always have pasta with meat sauce, tomato sauce or plain pasta, but also chicken cutlets, beef balls, cod sticks, baked nuggets, pizza, focaccia, burgers, fries and much more.

Of course, children can also enjoy the adult menus and, as is often the case, vice versa! Everyone likes pasta with tomato sauce and pizza, don't they?!

In the restaurant we provide
- high chairs; 
- rises per session;
- microwave;
- disposable bibs;
- placemats; 
- plastic cutlery, glasses and saucers.
Instead, we do not provide baby food.
In the pool area, but not only, our animation staff will make your stay particularly fun with mini-clubs, baby clubs and sports tournaments for young and old throughout the week.
In addition, from 2021 we opened the new play area Jumbo Junglean area dedicated to children with inflatables, playgrounds and trampolines, for many hours of outdoor fun.
At Jumbo we also have aindoor play areaIt is also designed for bad weather days (hopefully very few of them), but still usable until the evening after dinner. Here we have also created a new zone for children under 4It is accessible without shoes, safe and without edges, where the little ones can have fun in the 'ball pool', with our inflatable animals and much more. Not forgetting the brand new video library with all the cartoons that children love so much.

NB: The presence of parents is always required even when our animators are present.
Rooms will be delivered by ore 14:00 del giorno di arrivo and must be released by 10 a.m. on the day of departure.
Il vostro arrivo potrà avvenire a partire dalle ore 7.30; se la camera non sarà ancora disponibile vi accoglieremo con un buon caffè, verificheremo i documenti personali degli occupanti della stanza e provvederemo, in caso di trattamento all inclusive, a consegnarvi il voucher spiaggia, le varie informazioni e il tagliando del parcheggio.
Park your suitcases and car... put on your swimming costume and start your holiday straight away. When you return from the beach or the swimming pool, we will give you the keys to your room.

We remind you that your package starts with lunch the day of arrival and ends with breakfast on the day of departure.
Meals not consumed cannot be recovered on the day of departure.
On the day of departure, the following must also be vacated parking by 10 a.m.
When booking, you must also communicate your presence.
Only small/very small dogs are accepted at our establishment.
A supplement of 5 € per day will be charged.
You will need to bring the animal's documents and health booklet with you: these documents may be requested by the lifeguards if you decide to take your four-legged friend to the beach with you. 

We do not accept medium/large dogs. 

We have a few rules of good coexistence to abide by:
- It is forbidden for animals to enter the dining room, swimming pool and wellness centre;
- In public areas, the dog must be kept on a leash;
- We strongly recommend that you do not bark while in your room alone, in order to avoid problems with other guests;
- Preferred times for room cleaning will be agreed in advance;
- We will charge a surcharge if the dog also benefits from 'full board';
- Our affiliated bathing establishments allow access, in dedicated areas, to four-legged friends, as stipulated in the bathing ordinance;
- Dogs may be walked on the shoreline before 8 a.m. and after 7 p.m.; access at other times may result in penalties;
- For added comfort, Bradipo Beach also provides enclosures measuring 4x4 metres. This service is subject to an additional charge of €5 per day. For further information and to pay the supplement, please contact the lifeguard directly.
L'access to the swimming pool in the hotel is free, no hair cap required, just a shower before diving, especially when returning from the beach.
Animals are not allowed. The pool has two different depths, 1 metre at the entrance where, among other things, water aerobics is done and 1.40 metres in the remaining part.

There are some opening and closing times (09:00-19:00) which for safety and cleaning reasons must be respected. It will not be permitted to remain on the sunbeds, deckchairs and loungers after these hours. As in every swimming pool, it is not permitted to reserve a sunbed and leave your beach towel behind. Two evenings a week the pool will also be open after dinner to the delight of adults and children alike.
Entrance to the Beach Village in Riccione is free for the entire stay for those who choose the All inclusive formula. You can reach the park in just 5 minutes by bus n. 11, buying your ticket from the tobacconist or directly on board. 
Le whirlpools outdoor pools can only be used with tokens, which can be purchased at reception or at the pool bar. At the end of the hydromassage cycle it is not allowed to stay inside the pools.
The whirlpool cycle lasts about 15 minutes and a maximum of 5 people can enter the pool. Children unaccompanied by their parents are not permitted.
Our relaxation area is not included in the all-inclusive formula.
L'access and use is allowed by reservation and its exclusive use is guaranteed.
We have decided to regulate this small wellness oasis according to one principle: the maximum privacy. You can choose various types of wellness programmes according to your needs and wishes.
Wi-Fi is free and available throughout the hotel.
Towels in the room are changed daily.
We have an agreement with the Sloth Beach which is only a few metres from our hotel.
- Bathroom no. 104 tel. 0541374359
- Bagno n. 104/A cell. 3357331127
- Bagno n. 104/C mobile 3332902740
- Bagno n. 105/A cell. 3357331127 (bagno dotato di dog area)
- Bagno n. 105 tel. 0541377880 / cell. 3334940809
Other references: //
Parking is included in the All Inclusive formulaIt is fenced, video-monitored and secured and is located 2 km from the hotel, served by a free 24-hour shuttle bus.

In alternativewe have two more parking spaces:
- The Jumbo Parkingadjacent to the facility, fenced and under video surveillance, by reservation only subject to availability, at a cost of 9 € per day.
- For even more convenience you can request a parking space in the Via Nervi car parklocated to the side of the building, always by reservation only and subject to availability, at a cost of €12 per day.
The hotel is open 24 hours a day with a night watchman.
Rimini station: bus no. 11 stop 25. The bus stop is located next to the hotel.
In the car: Rimini Sud motorway exit, keep to the right and drive straight ahead following the signs for the hospital, once you have passed the hospital, at the next roundabout take the 3rd exit, drive along Via Firenze to the end, at the stop sign turn right, after about 500 meters you will find us on your right. You can stop next to the hotel, unload your luggage and bring the car to our car park.
At the time of booking you will be asked for a deposit by bank transfer. The balance will be done directly at the hotel in the days preceding departure.
We hope we have been clear in answering these questions, but we remain at your disposal for any further information.

All about Hotel Jumbo we are committed and we will endeavour during your stay to ensure that you have a pleasant and pleasant, relaxing and safe holiday.


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