Home > Useful Information

Useful Information

In this page we have tried to anticipate all the questions you might have before your journey.
Tourist tax

The tourist tax is not included in our prices and offers; it amounts to € 1,50 per day and per person over 14 years of age and is due for a maximum of 7 consecutive nights.
The tourist tax must be paid in cash.

Reservation down payment

For bookings confirmed in the first months of 2021, we have suspended the payment of the deposit: no advance payment will be required until 31 March. We will update the payment deadline according to the evolution of the covid-19 situation. Following the payment of the deposit, we will apply the usual cancellation policy: it will be possible to ask for a refund of the deposit for rooms that are cancelled one month before arrival, and from one month to 10 days before arrival it can be recovered for another stay within the current season. For cancellations from 1 to 10 days of arrival it will be retained as compensation.

When are meal times ?

Breakfast is served from 07.45 to 09.30
For meals, the restaurant will be open from 12.30 until 14.00 for lunch and from 19.30 to 21.00 for dinner.

Is it possible to prepare baby meals?

If there are special requirements on sizes of pasta, flours, cereals, and baby food, at your arrival, you can deliver everything you need for feeding your little ones, explaining how it should be prepared and we will do the rest.
With regards to the meal times for your children, tell us your wishes and we will do our best to satisfy you. Further, everyday a part of the buffet contains food made especially for the little ones, at lunch and at dinner.

Do you have areas where the children can play?
Around the swimming pool, but not only there, our entertainment staff will create a joyful environment with mini club, baby club and sports tournaments for the big and the little ones, during the entire week.
We have two play areas for children, one near the swimming pool with swings and castles, and one indoors, intended for days of bad weather (hoping that there will be fery few of them) but always usable anyhow, until after dinner in the evening. We have created also a new zone for children under 4 years of age, accessible without shoes, safe and without any edges, where the little ones have a lot of fun with the ball pool, the inflatable animals and many more toys. Finally, we have a new videotheque with all the cartoons children love best. Please note: the presence of a parent is always required, even when entertainment personnel is there.
At what time is it possible to check in and to check out?
You can move into your room from 1:00 p.m. on the day of arrival and you must liberate it within 10:00 a.m. on the day of departure. You can arrive at the hotel at any time; if the room is not available yet, we will offer you a good coffee and keep your luggage. If you want, you can put on your bathing dress and start your vacation immediately. On your return from the beach, we will hand over the room and accompany you to the restaurant table.
Are pets allowed?
Your pet is welcome! Depending on the length of your stay and the size of your pet, we will charge a small fee for additional cleaning.
There are only a few common sense rules to follow: your pet is not allowed in the dining room or the swimming pool and you must keep it on a leash in the common areas. Remember to bring your pet's papers and health card in case they are requested outside the hotel.
Is the swimming pool always open?
Admission to the hotel swimming pool is free, no bathing cap is required, but please take a shower before you enter the water, especially when you return from the beach.
Animals are not allowed in the pool. The depth of the pool is 1 metre in the zone near the entrance, where water aerobics and other activities are practised, and 1,40 metres in the remaining part.
There are opening and closing hours to respect (open 10.30 a.m. to 7:30 p.m.) for reasons of safety and cleaning. It is not allowed to stay on the loungers and seats after closing time. As in other swimming pools, it is not allowed to reserve a lounger by leaving one's towel on it. On two evenings per week the pool is open after dinner, too, much to the joy of big and little ones.
The Acquapark Beach Village in Riccione – how to get there?
Admission to the Beach Village in Riccione is free during your entire stay if you booked the all inclusive package, and a free shuttle service (at set times) takes you there; the water park is about 3 km from the hotel.
Are the outdoor whirlpool bathes included in the price?
For using the outdoor jacuzzi pools you need tokens that can be bought at the reception or at the bar at the swimming pool. At the end of the cycle you must get out of the pool.
The under-water massage cycle lasts for 15 minutes approximately, and up to 5 persons are allowed in the pool at the same time. Children must pe accompanied by a parent.
How and when can I use the Wellness Area?
The use of the wellness area is not included, neither in the rates of the all inclusive formula, nor in those of the basic formula.
You have to reserve the spa, and exclusive use is guaranteed. We decided to regulate the use of this little wellness oasis following one principle: maximum privacy. You can choose various treatments and programmes according to your needs and wishes.
Can I connect to the internet?
WiFi is available in the entire hotel, free of charge.
Are there towels? Do I have to bring a beach towel and a bathrobe with me?
The towels in the rooms are changed daily. We will give you a beach towel against a deposit of € 15,00. Any change or washing of the beach towel costs € 3,00; in the all inclusive formula one change is included.
What bathing beach is the hotel affiliated with?
We have an agreement with the Marebello Beach, which is only a few metres from our hotel.
Bathroom Europe 104/A
Gian Luca Montebelli
Cell. 348/3640344
Bathroom Louis 104/C
Ivano Tonini
Cell. 333/2902740
Bathroom Maurizio 105
Maurizio Mancini
Cell. 333/4940809
Tel. Beach 0541/377880
Parking is included in the all inclusive formula; if you book with the basic formula, a fee is charged. We have two parking areas which allow us to ensure a place to every car. One is next to the hotel building, it is fenced but not guarded; the other one is served by a shuttle bus at every hour, day and night, it is fenced, video controlled, guarded and insured.
Can I get in and out of the hotel whenever I want?
The hotel is open 24 hours a day, with a night guard.
How to reach the Hotel.
From Rimini train station by bus no. 11, grt off at bus stop 25, beside the hotel. By car: motorway exit Rimini Sud, keep to the right, drive straight on along the road, following the “Ospedale” (hospital) signs, passed the hospital at the next roundabout take the 3rd exit, drive along Via Firenze to the end, at the stop sign turn right, after about 500 metres the hotel is on the right hand side. You can stop beside the hotel, unload the luggage and then take the car to our parking area.
How can I Pay?
When you reserve the room, a down payment by bank transfer, money transfer or credit card is required. The balance has to be paid in the hotel before you leave.
We hope to have given satisfactory answers to the questions above and we will be happy to give you further information, just ask.